Ark-H Handling is delighted to announce that it has been named winner of the Fulfilment, Delivery & Logistics category at the prestigious Direct Commerce Awards (DCA) 2025. This achievement marks the second consecutive year Ark-H has been recognised by the DCA, following last year’s category win, and comes hot on the heels of the company’s Warehouse Transformation Award for Sustainability earlier this year.
A Year of Resilience and Progress
In a challenging economic climate, Ark-H Handling has demonstrated exceptional resilience, innovation, and commitment to service excellence. The team’s focus on operational discipline and transparency has delivered measurable gains for clients, with 99.9% pick accuracy, 99% same-day order turnaround, and over one million orders processed in the past year.
Sustainability at the Core
Building on the momentum of the Warehouse Transformation Award for Sustainability, Ark-H Handling has continued to embed environmental responsibility into every aspect of its operations. The company has achieved a 27% reduction in operational emissions and up to 88% reduction in packaging waste, outpacing industry benchmarks. BREEAM Excellent facilities, LED lighting, and on-site solar generation reinforcing Ark-H’s commitment to their Net Zero roadmap.
Community and Talent Pipeline
Ark-H Handling’s impact extends beyond the warehouse. As the first East Midlands organisation to join Bedford College’s Employer Partnership Scheme, Ark-H has provided T-Level placements, real-world projects, and careers events, while raising over £5,000 for charities. These initiatives reflect the company’s belief in strengthening the communities it serves and investing in the next generation of logistics talent.
Client-Centric, Award-Winning Service
Client feedback has been central to Ark-H’s journey, with a Net Promoter Score rising from 32 to 58 – an 81% uplift – reflecting growing trust and advocacy. The company’s approach to listening and acting on feedback has resulted in measurable improvements across the business.
Dan Turner, Client Services Director at Ark-H Handling, commented:
“Winning the DCA award for a second-year running is a testament to the dedication and innovation of our entire team. We are proud to be recognised not only for our operational excellence but also for our leadership in sustainability and community engagement. These awards reflect our ongoing mission to deliver outstanding service and to be recommended by everyone with whom we interact.”
