Case Study: Ark-H Handling’s Partnership with Essity
Introduction
Ark-H Handling has long been a trusted partner of Essity. Over the years, we have developed a robust relationship, providing comprehensive fulfilment and logistics solutions that align with Essity’s commitment to quality and sustainability.
Client Background
Essity is a leading global hygiene and health company, known for its innovative products and solutions in personal care, consumer tissue, and professional hygiene. Their brands, including TENA, are household names, trusted by millions worldwide.
Challenges
Essity faced several logistical challenges, including:
- Efficiently managing and dispatching a high volume of product samples to healthcare professionals.
- Ensuring timely and accurate delivery of orders.
- Aligning with sustainability goals to reduce environmental impact.
Solutions Provided by Ark-H Handling
Order Fulfilment and Dispatch:
Ark-H Handling manages the picking, packing, and shipping of all Essity product samples. To date, we have successfully handled over 850,000 sample orders.
Our team ensures that each order is meticulously prepared and dispatched, reflecting our commitment to quality and precision.
Sustainability Initiatives:
Ark-H Handling shares Essity’s strong commitment to sustainability. We aim to achieve a net-zero target by 2030, aligning our operations with Essity’s environmental values.
Client-Centric Approach:
Our dedicated account management team works closely with Essity to ensure seamless communication and support. We value Essity’s customers as much as they do, providing exceptional service that enhances customer satisfaction.
Results and Impact:
Operational Efficiency: By streamlining the order fulfilment process, Ark-H Handling has significantly improved operational efficiency, allowing Essity to focus on core business activities.
Customer Satisfaction: The positive feedback from Essity’s customers highlights the impact of our services. For instance, the pre-made sample bags have been particularly appreciated by busy healthcare professionals, saving them valuable time.
Sustainability: Our shared commitment to sustainability has strengthened the partnership, with both companies working towards a greener future.
Conclusion
Ark-H Handling’s partnership with Essity exemplifies our ability to provide tailored logistics solutions that meet the unique needs of our clients. Our dedication to quality, customer satisfaction, and sustainability has made us a trusted partner for Essity for many years.
“Ark-H provide us with fantastic support, we know they value our customers as much as we do. We don’t see Ark-H as a third-party supplier, but more of an extension of Essity. The care and support they give both us and our customers is second to none.”
“Ark-H provide us with fantastic support, we know they value our customers as much as we do. We don’t see Ark-H as a third-party supplier, but more of an extension of Essity. The care and support they give both us and our customers is second to none.”
