E‑commerce fulfilment that feels like an extension of your brand

Why Ark‑H

• Seamless systems. Our proprietary HeLix OMS fronts a best‑in‑class WMS and exposes clean APIs and dashboards—giving you instant access to orders, inventory, tracking and MI.
• Integrations that just work. We connect to all API enabled systems Shopify, WooCommerce and Adobe Commerce (Magento), marketplaces like Amazon and eBay, and ERP (including SAP).
• People and process. Our culture is built on being Keen, Lean, Green, and Care—you’ll feel it in the way we communicate, improve and deliver.
• Proven, secure, resilient. Accredited to ISO/IEC 27001 (Information Security) and ISO/IEC 22301 (Business Continuity), with a management system designed to the requirements of ISO 9001 and ISO 14001.
• UK facilities, smartly located. Modern, purpose‑built space just outside Bedford keeps you close to carriers and customers.

What’s included in our e‑commerce fulfilment

Same‑day pick & pack
From single‑SKU envelopes to multi‑line parcels, we pick precisely and pack to your brand’s spec—right down to gift notes and bespoke packaging.

Kitting & co‑packing
Subscription boxes, gift sets, product bundles and seasonal kits—all managed under controlled, auditable SOPs.

Returns made painless
We operate a documented returns flow—from receipt and QA through disposition (restock, rework, quarantine) and client notifications—so your CS team stays in the loop and your stock stays accurate.

Carrier management & despatch
We plan services by SKU profile and promise, print labels, manifest, and despatch with the right carrier mix for cost, speed and sustainability.

Trade & wholesale in parallel
Run D2C and B2B side by side—case‑pick and pallet shipping to retailers, distributors and independents without disrupting your consumer flow.

How we integrate—and keep you in control

You’ll get real‑time, 24/7 access to orders and stock via HeLix, with APIs for status updates, tracking and inventory sync. We already integrate with Shopify, WooCommerce, Adobe Commerce, major marketplaces and SAP; if your stack is different, our dev team can extend the connector quickly and cost‑effectively.

Onboarding that protects day one

A structured, collaborative launch keeps risk low and momentum high. We’ll jointly define SLAs & reporting, configure integrations, set up dedicated pick‑faces, trial orders, and only then go live—so nothing is left to chance.

Measurement, MI & continuous improvement

Accuracy and speed are table stakes; what you see is what we see. We publish operational MI (orders in process, despatched, inventory status, exceptions) and work with you on the few KPIs that really matter—pick accuracy, OTIF, returns handling and SLA performance—using them to drive Lean improvements.

Sustainability, built in

From specifying recyclable packaging to optimising carrier services and cutting waste in process, we bring the Green in our values to your operation—and your customers notice.

Ready to raise your fulfilment game?

If you’re scaling fast—or need a steadier hand—let’s talk. We’ll map a plan, connect your store, and start shipping with confidence.