Why Ark‑H
Seamless systems
Our proprietary HeLix OMS fronts a best‑in‑class WMS and provides unrivalled connectivity through APIs as well as a 24/7 UI, giving you instant access to orders, inventory, tracking and MI.
Integrations that work
We connect to all API enabled systems including e-shops like Shopify, WooCommerce and Adobe Commerce (Magento), marketplaces like Amazon and eBay, and ERPs (including SAP).
People and process
Our culture is built on being Keen, Lean, Green, and Caring—you’ll feel it in the way we communicate, improve and deliver.
Proven, secure, resilient
Accredited to ISO 27001 (Information Security) and ISO 22301 (Business Continuity), with a processes designed and accredited to the requirements of ISO 9001 and ISO 14001.
UK facilities, smartly located
Modern, purpose‑built space just outside Bedford keeps you close to carriers and customers.
What’s included in our e‑commerce fulfilment
Same‑day pick & pack
From single‑SKU orders to multi‑line parcels, we pick precisely and pack to your spec—right down to gift notes and bespoke packaging.
Kitting & co‑packing
Subscription boxes, gift sets, product bundles and seasonal kits, all managed under controlled, auditable SOPs.
Returns made painless
We operate a documented returns process, from receipt and QA through to restock/rework/quarantine and client notifications, so your CS team stays in the loop and your stock stays accurate.
Carrier management & despatch
We plan services by SKU profile and promise, print labels, manifest, and despatch with the right carrier mix for cost, speed and sustainability.
Trade & wholesale in parallel
Run D2C and B2B side by side, case‑pick and pallet shipping to retailers, distributors and independents without disrupting your consumer orders.
How we integrate—and keep you in control
You’ll get real‑time, 24/7 access to orders and stock via HeLix, with APIs for status updates, tracking and inventory sync. We already integrate with major e-shop platforms such as Shopify, WooCommerce, Adobe Commerce, major marketplaces and ERPs; if your stack is different, our dev team can extend the connector quickly and cost‑effectively.
Onboarding that protects from day one
A structured, collaborative launch keeps risk low and momentum high. We’ll jointly define SLAs & reporting, configure integrations, set up dedicated pick‑faces, trial orders, and only then go live, so nothing is left to chance.
Measurement, MI & continuous improvement
Accuracy and speed; what you see is what we see. We provide operational MI (orders in process, despatched, inventory status, exceptions) and work with you on the KPIs that really matter, pick accuracy, OTIF, returns handling and SLA performance, using them to drive Lean improvements.
Sustainability, built in
From specifying recyclable packaging to optimising carrier services and cutting waste in process, we bring the Green in our values to your operation, and your customers notice.
Ready to raise your fulfilment game?
If you’re scaling fast—or need a steadier hand—let’s talk. We’ll map a plan, connect your store, and start shipping with confidence.
