Why Ark‑H
Made for retail standards
We operate proven procedures for booking‑in and delivering to major retailers/distributors, alongside robust case and pallet processes.
Seamless systems
HeLix, our proprietary OMS, fronts a best in class WMS and gives you real‑time visibility, fast APIs, user interfaces and MI. We integrate with all major platforms including ERPs such as SAP and Unleashed and can exchange data via API or secure file transfer.
Measured performance
We track the KPIs that matter, pick accuracy, OTIF and turnaround, and use them to drive continuous improvement.
Secure and resilient
Accredited to ISO 27001 and ISO 22301, within processes designed and audited to the requirements of ISO 9001 and ISO 14001.
UK location, modern space
Our purpose‑built Bedford facilities are set up for mixed B2B/D2C operations and carrier access.
What’s included in our trade fulfilment
Case & pallet picking
Retail replenishment, wholesale orders and bulk B2B shipments, picked accurately and for despatch to DCs, wholesalers and independents.
Retail booking‑in & compliant despatch
We plan booking slots, generate labels and paperwork to agreed specs, and manage carrier selection and manifesting, protecting your OTIF.
Value‑added preparation
Trade packs, multi‑component kitting, POS collation and re‑work to meet campaign timelines and retailer guidelines.
Returns & reverse logistics
A documented returns process manages receipt, QA, rework or quarantine, and inventory updates, keeping stock accurate and you informed.
Integrations that fit your operation
Place B2B orders directly in HeLix, push them from your ERP, or exchange files securely; we already integrate with Shopify/WooCommerce/Adobe Commerce for omnichannel brands, and with ERP systems including SAP and Unleashed. Wherever the order originates, you and your team have real‑time, 24/7 visibility of status, inventory and tracking.
Onboarding that protects day one
We start with SLAs, data and packing standards, configure your pick‑faces, run integration tests and trial orders, then go live in a controlled window. It’s a structured plan that reduces risk and builds momentum from week one.
Measurement, MI & continuous improvement
You’ll see what we see: orders received, picked, despatched; inventory reporting; exceptions and trends. We align on a concise set of SLAs, pick accuracy, OTIF, turnaround and returns handling, and review it regularly to spot and fix waste using Lean methods.
Sustainability that stands up to scrutiny
From packaging choices to smarter processes, we embed the Green in our values into the B2B workflow, so you reduce cost and impact without eroding service.
Ready to simplify your retail supply?
If your wholesale and retail orders need more certainty, and fewer headaches, let’s talk. We’ll map your order flows, set the KPIs, and start shipping to spec.
