Trade order fulfilment that keeps your retail promises

Supplying retailers and distributors is different. Service windows are tight, booking rules matter, and accuracy is non‑negotiable. Ark‑H runs disciplined, retail‑ready trade fulfilment—from case and pallet picking to booking‑in and despatch—so you can ship into major networks and independents with confidence.

Why Ark‑H for B2B & wholesale

• Made for retail standards. We operate proven procedures for booking‑in and delivering to major retailers/distributors, alongside robust case and pallet processes.
• Seamless systems. HeLix, our proprietary OMS, fronts a warehouse stack that gives you real‑time visibility, clean APIs, dashboards and MI. We integrate with ERP (incl. SAP) and can exchange data via API or secure file transfer.
• Measured performance. We track the KPIs that matter—pick accuracy, OTIF and turnaround—and use them to drive continuous improvement.
• Secure and resilient. Accredited to ISO/IEC 27001 and ISO/IEC 22301, within a management system designed to the requirements of ISO 9001 and ISO 14001.
• UK location, modern space. Our purpose‑built Bedford facilities are set up for mixed B2B/D2C operations and carrier access.

What’s included in our trade fulfilment

Case & pallet picking
Retail replenishment, wholesale orders and bulk B2B shipments, picked accurately and marshalled for despatch to RDCs, wholesalers and independents.

Retail booking‑in & compliant despatch
We plan booking slots, generate labels and paperwork to agreed specs, and manage carrier selection and manifesting—protecting your OTIF.

Pallet management
End‑to‑end control of pallet movements and documentation as part of your weekly reporting cadence.

Value‑added preparation
Trade packs, multi‑component kitting, POS collation and re‑work to meet campaign timelines and retailer guidelines.

Returns & reverse logistics
A documented returns flow manages receipt, QA, rework or quarantine, and inventory updates—keeping stock accurate and stakeholders informed.

Integrations that fit your operation

Place B2B orders directly in HeLix, push them from your ERP, or exchange files securely; we already integrate with Shopify/WooCommerce/Adobe Commerce for omnichannel brands, and with enterprise systems including SAP. Wherever the order originates, you and your team have real‑time, 24/7 visibility of status, inventory and tracking.

Onboarding that protects day one

We start with SLAs, data and packing standards, configure your pick‑faces, run integration tests and trial orders, then go live in a controlled window. It’s a structured plan that reduces risk and builds momentum from week one.

Measurement, MI & continuous improvement

You’ll see what we see: orders received, picked, despatched; inventory by location; exceptions and trends. We align on a concise KPI set—pick accuracy, OTIF, turnaround and returns handling—and review it regularly to spot and fix waste using Lean methods.

Sustainability that stands up to scrutiny

From packaging choices to smarter routing, we embed the Green in our values into the B2B workflow—so you reduce cost and impact without eroding service.

Ready to simplify your retail supply?

If your wholesale and retail orders need more certainty—and fewer headaches—let’s talk. We’ll map your flows, set the KPIs, and start shipping to spec.